Customer Care Assistance & Information

Customer Care responds to non-technical licensing and serialization questions related to Symantec's Enterprise products. For technical product assistance, please select your product from this list

Not an Enterprise customer?

Enterprise Customers

Enterprise customers include businesses of every size, as well as government agencies. However, if you are a small business, you may have purchased one of our consumer products, supported through our Home & Home Office support site.

Try: Home & Home Office Support

Symantec AntiVirus Corporate & Enterprise Edition Upgrades : Upgrading Your Symantec Enterprise Products.

Customer Care Information Center

Get comprehensive online resources to answer your Customer Care questions including registration, licensing and renewals.
Visit Customer Care Information Center.

Contact Customer Care Online

For complete online assistance with your licensing, contract or account-related services, choose your request type below. Following your selection, you will be able to submit your request to Customer Care online.

Product Licensing

Symantec offers an online portal resource for your licensing needs. Click here for Licensing Portal Assistance. Other product licensing options are listed below.

Licensing & Contract Support via MySupport Case Management
Licensing Support Services
Licensing Support Services can help you with the following requests:
- MySymantec Assistance
- License Portal Assistance
- Download Software/Physical CD
- FileConnect Assistance
- Serial Number/License Key Request
- Version Upgrade Information
- License File Inquiries
- Version Downgrade Information
- Host ID Transfer
Use our online case management tool to request help with your licensing issues and Enterprise Contract programs. This includes requests associated to license management, product version upgrades, licensing portal questions, help processing exclusive contract programs and help with acquiring software
Account Data Services
Account Data Services
Account Data Services can help you with the following requests:
- Certificate Reprints
- License Ownership Transfer
- License Inventory Report Request
- Agreement Merge Request
- Change/Merge Company Name Records
- Change License Contact Name
- Installed at Location Change
- License Operating System Transfer
Processing requests for changes to Licensed product ownership details or requesting a reprint of a License Certificate

Still need help? Contact Customer Care by Phone (or Email where available).

SUPPORT RESOURCES