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Symantec enterprise security products, Symantec DeepSight Alert Services and Symantec Incident Manager, have integrated offerings with BMC Software's Remedy™ Help Desk and Action Request System™ (AR System™). The combination of Symantec and Remedy solutions now enables enterprise customers to conduct faster, more succinct communication between their internal IT and security teams, resulting in quicker response and resolution to security incidents and vulnerabilities and overall enhanced security for the enterprise.
Symantec DeepSight Alert Services provides a comprehensive early warning service to deliver timely and actionable security alerts based on the world's largest database of vulnerabilities and malicious code. DeepSight Alert Services 6.0 offers an add-on option to integrate alert information into environments using Remedy Help Desk or custom AR System applications.
This integrated offering allows administrators to leverage security alert information to prioritize tasks according to their critical business value. DeepSight Alert Services sends personalized, relevant alerts, with detailed mitigation strategies directly to customers' familiar Remedy Help Desk or AR System environment for faster response to critical threats.
Organizational security efforts are tracked using Remedy's service desk tickets and reporting capabilities, allowing customers to measure their security policies and track their regulatory compliance.
Symantec Incident Manager correlates security events in real time across disparate security technologies and network tiers to identify, prioritize and coordinate the resolution of security incidents. With the new Symantec Relay for Remedy Help Desk, the first two-way connection for security management and Remedy (developed in partnership with BMC Software), the recently released Symantec Incident Manager 3.0 works with Remedy Help Desk and AR System to facilitate faster, clearer communication between IT and security teams.
The Symantec Relay for Remedy Help Desk enables Symantec Incident Manager to generate service desk tickets that include detailed remediation guidance without requiring the administrator to switch applications to manually enter ticket detail. Remedy can then send remediation updates to Symantec Incident Manager, allowing the security team to track remediation progress. By simplifying the interaction between the teams, enterprises save valuable time by increasing the speed of response to security incidents.
Together, Symantec and BMC Software will help your organization manage its IT and security resources in an effort to provide a high level of security and availability for the services your business depends on. If these benefits appeal to you, please let us know. You can contact us at technologypartners@symantec.com.News Release (Oct. 15, 2003)
BMC Software and Symantec Partner to Advance Business Service Management
Symantec Security Management System and IBM
Symantec and IBM have worked together closely on Security Management on multiple fronts.
Symantec and IBM Tivoli together to provide enterprise customers with a holistic view of their security environment via an integration between the Symantec Security Management System and the Tivoli Enterprise Console and Risk Manager. Symantec is also a member of Team Tivoli with Tivoli Ready certified products seamlessly integrate in the Tivoli environment, such as Symantec AntiVirus Corporate Edition, Enterprise Security Manager, Intruder Alert and pcAnywhere.
Symantec Enterprise Security Solutions for IBM eServer Platforms
Symantec's market leading AntiVirus, Vulnerability Assessment and Host Intrusion Detection solutions support a wide range of IBM eServer platforms.
Symantec Antivirus for DominoSymantec and IBM work together to secure Lotus Domino with the award winning Symantec Antivirus for Domino groupware solution. Symantec announced complete platform coverage for SAV for Domino 6 earlier this year.
Securing Lotus "Next Gen" Solutions
Symantec's key security technologies will provide an added layer of critical defense to the Nokia devices, enabling customers to operate enterprise class mobile solutions with the security needed to protect against today's security threats.
The new Nokia 9500 Communicator is one of the first cellular devices on the market designed to meet the demands of corporate IT departments for high levels of security, manageability and customization.
More on Nokia
News Release (Nov. 3, 2004)
Symantec Client Security For Nokia 9500 Communicator And Nokia 9300 Smartphone Keeps New Devices Safe
A complete high-speed network intrusion detection appliance, the solution extends the network's defense against today's attacks, which can cause organizations significant damage and cost millions of dollars in lost revenue.
iForce IDS ApplianceThe iForce IDS Appliance is an advanced network IDS appliance that combines Symantec ManHunt 3.0 with the uncompromising Sun Fire V60x™ server running on a hardened version of the Solaris™ Operating System, x86 Platform Edition. The system provides flexible deployment options by monitoring up to 2 gigabits per second on copper- or fiber-based networks.
In addition, Symantec's comprehensive range of security solutions helps Sun customers protect, detect, defend and recover their Solaris based systems from today's blended security threats.
Current products that ship with support for the Solaris platform include: