Assistance & Information
Customer Care responds to non-technical licensing and serialization questions related to Symantec's Enterprise products.
For technical product assistance, please contact our Technical Support teams.
How do I know if I am an Enterprise customer?
Not an Enterprise customer? Try: Home & Home Office Support
How do I know if I am an Enterprise customer?
Enterprise Customers
Enterprise customers include businesses of every size, as well as government agencies. However, if you are a small business, you may have purchased one of our consumer products, supported through our Home & Home Office support site.
Not an Enterprise customer? Try: Home & Home Office Support
Contact Customer Care Online
For complete online assistance with your licensing, contract or account-related services, choose your request type below. Following your selection, you will be able to submit your request to Customer Care online.-
Licensing Support Services
Processing requests associated to License Management, Product Version Upgrades, License Portal questions, and help with acquiring softwareLicensing Support ServicesLicensing Support Services can help you with the following requests:
- License Portal Assistance
- Download Software/Physical CD
- FileConnect Assistance
- Serial Number/License Key Request
- Version Upgrade Information
- License File Inquiries
- Version Downgrade Information
- Host ID Transfer
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Enterprise Contract Programs
Processing requests associated to Exclusive Contract programsEnterprise Contract ProgramsEnterprise Contract Programs can help you with the following requests.:
- Site License Program Support
- Enterprise Flex Program services
- Change/Merge Technical Contact Records
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Account Data Services
Processing requests for changes to Licensed product ownership details or requesting a reprint of a License CertificateAccount Data ServicesAccount Data Services can help you with the following requests:
- Certificate Reprints
- License Ownership Transfer
- License Inventory Report Request
- Agreement Merge Request
- Change/Merge Company Name Records
- Change License Contact Name
- Installed at Location Change
- License Operating System Transfer